The goal of customer experience (CX) design in both business-to-business (B2B) and business-to-consumer (B2C) applications is to make it as easy as possible for customers and clients to get what they want when they want it – which is the key to developing loyal repeat customers.
Lean Digital Aviation is a rapidly developing approach that is changing the way aviation businesses operate. It combines lean management principles with digital technology to create a streamlined and efficient operating environment. Lean Digital Aviation can help organizations by optimizing their processes and increasing their efficiency. The ultimate goal of Lean Digital Aviation is to identify and eliminate waste, increase productivity, and improve safety in the aviation industry, while also improving the overall customer journey.
The breakneck pace of digital advancement is upending industries worldwide, including retail, where e-commerce is experiencing strong double-digit growth and now represents about one-tenth of total sales. In an environment where every click matters and customer expectations are rapidly evolving, Lean management principles are a promising path to e-commerce success.
Digital technology and analytics are transforming the competitive landscape of many industries, including insurance—but companies often struggle along the path to change and fail to harness the full potential of digital. Insurers who move swiftly toward the new digital reality are flourishing, while those who sit idle with legacy processes are falling behind. In fact, insurers in the top quartile for digital performance are growing twice as fast and achieving higher profitability than their less digitally mature peers.
In the face of increasing regional and international banking regulations, compressed margins, and changing capital adequacy standards, banks are looking for a more adaptable, transparent approach to business.
In sales & after-sales there is one common way to increase sales being applied all over the world and across all industries. This is often referred to as “The law of large numbers”. It states that in order to increase sales the most effective method is to increase sales activities throughout the sales process. This might in fact result in more sales, but gives little or no attention to how efficient the processes are.
In general terms, a route-to-market (RTM) is the way a company brings the right products, to the right point of sales, at the right time. The RTM is the pipeline through which the company flows goods in one direction (supplier to customer), and the payments generated by them in the opposite direction(customer to supplier). In simple terms, a company could have the best product or service in the world, but it will fail if the company does not put the product or service in front of the right customers.