E-Commerce

Every ‘click’ matters, and customer expectations are rapidly rising and evolving. Our market transformation expertise, rooted in Lean and cutting-edge digital technologies, provides a proven strategy for e-commerce success, enabling you to not only offer customers more value, but also secure solid, sustainable improvements in profitability. 

Today’s online consumers are more price-savvy than ever, able to track down the best deal in a matter of minutes, if not seconds. But deals must be backed by dependable delivery – a third of online shoppers expect same or next-day shipping options at checkout, and almost half will abandon their purchase if delivery time is too long. 

Inventory transparency is similarly important. Buyers want to know up-front if an item is available: 58% of online shoppers consider it important to be able to see inventory status, while 41% will quickly look elsewhere if products are out of stock.

To give e-commerce customers genuine value, retailers must be able to meet demand, fulfil orders at minimal cost, and deliver at the promised time.

Our Lean digital transformation approach makes this achievable, while delivering measurable results. We provide actionable advice to enable you to optimize the allocation and application of resources.  We identify and reduce waste, such as inventory stockpiling, over-processing of data, and unnecessary movement of products. While mapping the flows of data/information and materials from vendors to customers and vice versa enables us to identify challenges and opportunities for optimization at every phase.

Together, these improvements create tangible value for customers and improve your top and bottom lines through lower operating costs, reduced inventory and improved delivery performance. Ultimately, a Lean digital transformation gives your customers more value, while delivering sustainable improvements in your profitability.