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#automotive-retail-operations
Capability
Automotive Retail Operations
Automotive retail operations represents the set of activities and functions related with the sales of vehicles to a final customer. It includes all the processes typically performed at an automotive retail center, including among others, vehicle selection, vehicle acquisition and negotiation with the distributor, definition of financial options, management of vehicle logistics and warehouses, guest interaction, test drive, quotation, credit risk management, payment till vehicle reservation and delivery. Most of the activities involved in automotive retail require a high level of interaction with the customer thus giving the company the opportunity to create a lasting bond with the customer that is based on trust, nurturing customer loyalty to the brand....
